Privacy Policy

Information we may collect

Crownslots Casino may handle information that you provide directly, information created when you use your account, and technical information collected when you visit or use the website. The information collected depends on the services you use, the choices you make and the checks that may be needed before an account or transaction can be processed.

Account and contact details

When you register or communicate with us, we may collect details such as your name, date of birth, residential or contact information, username, account preferences and records of your communications. We use these details to create and manage your account, provide requested services, respond to questions and keep account information accurate.

Verification and identification information

To help confirm identity, eligibility and account ownership, we may request verification information or documents. This can include information shown on identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks carried out to protect the account and the service. These checks may support fraud prevention, security, responsible operation and compliance with applicable requirements.

Payment and transaction records

We may receive or record information about deposits, withdrawals, wagers, account balances, bonuses or other account activity. Payment information may be processed through payment providers. We may retain transaction references, payment status, amounts, dates and related records without necessarily storing complete payment card details. This information helps us process transactions, investigate disputes, prevent misuse and meet record-keeping obligations.

Device, usage and cookie data

When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and interaction data. We may also use cookies and similar technologies to remember settings, support security, understand website usage and improve performance.

How we use information

We use information only for purposes connected with operating the website, providing gambling services, protecting players and meeting our responsibilities. Depending on the circumstances, information may be used for the following purposes:

• Creating, maintaining and administering your account.
• Providing account features, processing requested transactions and displaying relevant account information.
• Confirming identity, age, eligibility and account ownership.
• Carrying out security, anti-fraud, anti-money-laundering and other risk checks where required.
• Detecting suspicious, unlawful, unfair or unauthorised activity and protecting the website, players and service providers.
• Providing customer support, investigating questions and keeping a record of communications.
• Sending service messages about your account, security, transactions, changes or other information needed to operate the service.
• Sending marketing communications where permitted and where you have provided any consent that may be required.
• Understanding how the website is used, testing features, improving performance and developing safer and more useful services.
• Meeting legal, regulatory, accounting, audit, security and other compliance responsibilities.
• Establishing, exercising or defending legal rights and responding to valid requests from authorised bodies.

Where information is used to make a decision about account access, transactions, verification or security, additional checks may be applied. We may limit, pause or review activity where this is reasonably necessary to protect the service, comply with applicable requirements or investigate suspected misuse. We aim to handle information fairly and only use it for legitimate and relevant purposes.

Sharing information

Information may be shared with service providers that help operate the website and its functions. These providers may support hosting, technology, payment processing, identity and verification checks, fraud prevention, customer support, security, analytics, communications or record management. They are expected to handle information in accordance with appropriate instructions and safeguards.

Information may also be disclosed where needed to protect users, prevent fraud or unlawful activity, resolve a dispute, enforce applicable terms, complete a business or technology process, or respond to a lawful request. We do not disclose personal information for unrelated purposes unless permitted or required to do so.

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on your device when you visit a website. Some cookies are necessary for functions such as account login, session security, navigation and transaction processing. Other cookies may help remember preferences, measure website performance, understand general usage patterns or support relevant communications.

Cookies may be temporary and expire when you close your browser, or they may remain on your device for longer to remember settings. We may also use related technologies, such as pixels, logs or device information, for security, analytics and service improvement. The information collected through these technologies is generally used together with account and usage information to maintain a reliable and secure website.

You can manage, block or delete cookies through the settings of your browser or device. If you disable necessary cookies, some account, security or website features may not work correctly. Browser settings can also affect whether preferences are remembered and whether certain pages or services are available.

Your privacy rights and choices

You may have rights relating to the personal information we hold about you. These rights can depend on the type of information, the reason it is held and the requirements that apply to the request. We will review each request and may need to confirm your identity before providing information or making a change.

Requests you can make

• Access your personal information and receive an explanation of how it is being used, where appropriate.
• Ask us to correct information that is inaccurate, incomplete or out of date.
• Ask us to delete your personal information where there is no continuing reason for us to keep it.
• Withdraw consent to marketing communications at any time, where marketing is based on consent.
• Ask questions about the handling, sharing or security of your personal information.
• Object to or ask for a restriction of certain processing where a right to do so applies.

To exercise your data rights, send your request to support@crownslotscasino.click. Please describe the request clearly and include enough information for us to understand which account or records it concerns. For your protection, we may ask for reasonable information to verify that the request comes from the relevant account holder. We may also ask for clarification if a request is broad or unclear.

You can withdraw marketing consent by using an unsubscribe option in a marketing message where available or by contacting support@crownslotscasino.click. Stopping marketing messages will not normally stop essential service communications, such as account, security, transaction or policy notices. You may still receive those messages because they are needed to provide or protect the service.

Deletion is not always immediate or possible for every record. Some information may need to be kept for a period required by law or for purposes such as security, dispute handling, fraud prevention, accounting, legal claims or the integrity of transaction records. If deletion cannot be completed, we will generally retain only what is necessary and continue to handle it in accordance with this policy.

Security, retention and policy updates

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and service providers who need information for their duties. Security measures may include access controls, authentication, monitoring, secure transmission and review of unusual activity. No website, device or method of transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account sessions.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy. The period may depend on the type of record, whether your account remains open, the need to provide support, the possibility of a dispute and applicable record-keeping requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled so that it is no longer used to identify you.

Information handled by other providers

Some service providers may handle information from locations outside Australia or use infrastructure in another country. Where information is handled by another provider, appropriate arrangements are intended to support confidentiality, security and lawful processing. Different locations may have different privacy rules, but information remains subject to the protections and responsibilities that apply to the relevant service.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The latest version will be made available on the website and will show the current approach to handling information. Players should review the policy from time to time. If a change is significant, reasonable steps may be taken to draw attention to it through the website or an account communication.

If you have a privacy question, want to exercise a data right or believe your information has been handled incorrectly, contact support@crownslotscasino.click. We will review the concern and provide a response in accordance with applicable requirements and the nature of the request.