Terms & Conditions

1. About these terms

These Terms & Conditions form a legal agreement between you and Crownslots Casino in relation to your use of the website, your player account and the services made available through the website. By accessing the website, creating an account or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with them, you must not use the website or its services.

These terms should be read together with any additional rules, notices, privacy information, responsible gambling information, game rules and promotional terms displayed on the website. Where a particular promotion or game has separate conditions, those conditions apply to that promotion or game. If there is an inconsistency, the specific terms for the relevant service will generally apply to the extent of that inconsistency.

You are responsible for checking the current version of these terms before using the website. We may update, replace or amend these terms when necessary, including to reflect changes to the website, services, technology, legal requirements or operational practices. Updated terms will apply from the date they are published or otherwise made available, unless a different effective date is stated.

• You must use the website only for lawful purposes.
• You must comply with all laws and regulations that apply to you and your location.
• You must provide accurate information and keep your account information up to date.
• You must not use the website if gambling is unlawful for you or if you are not legally permitted to do so.
• You must not allow another person to use your account.

2. Eligibility, registration and your account

To use Crownslots Casino, you must meet the legal age and other eligibility requirements that apply in your location. You must also be physically located in a place where access to the relevant service is permitted. We may restrict or refuse access where a person is not eligible, where the service is unavailable, or where access could breach an applicable legal or regulatory requirement.

When registering, you must provide information that is complete, accurate and current. This may include your name, date of birth, address, payment information and other details needed to operate your account, confirm your identity or meet legal obligations. You must promptly update information that changes. Providing false, misleading or incomplete information may result in restrictions, suspension or closure of your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. You must notify us through the available website channels if you believe that your account has been accessed without permission, your password has been compromised or account information is incorrect. We may ask you to change your login details or take other protective steps.

We may carry out identity, age, location, payment and security checks at registration or at any later time. You may be asked to provide documents or information for these checks. Until a check is completed, we may limit deposits, withdrawals, gameplay or other account functions. If the information supplied cannot be verified, we may decline an account application or restrict, suspend or close the account.

Unless we expressly permit otherwise, you may have only one account. Opening or operating multiple accounts, using another person's account, or attempting to avoid an account restriction is not permitted. Any account relationship may be reviewed where we identify linked accounts, unusual activity or a possible breach of these terms.

3. Deposits, withdrawals, games and promotions

You may only deposit funds using a payment method that is authorised for your use and held in your name, unless another arrangement is expressly permitted. You must not use payment methods belonging to another person or use the website to move funds for someone else. Payment transactions may be subject to verification, processing checks, fees charged by third parties and applicable legal requirements.

You should deposit only money that you can afford to lose and only for the purpose of using the available services. You remain responsible for checking the amount and status of each transaction. If you believe a transaction is incorrect or unauthorised, you should notify us promptly through the contact or support options displayed on the website and provide relevant information.

Withdrawals may be subject to account verification, payment checks, minimum or maximum conditions, pending transactions, applicable fees and any specific rules displayed at the time of the request. We may return funds through an approved payment method and may ask for further information before processing a withdrawal. We do not guarantee that every payment method will be available for every transaction.

Games are offered subject to their displayed rules, instructions and technical operation. You are responsible for reviewing the rules of a game before participating. A game entry or wager may be treated as accepted when recorded by the website's systems. If there is a clear technical error, system failure or interruption, we may investigate the relevant activity and take reasonable corrective action, which may include cancelling affected activity where permitted.

Promotions, bonuses, rewards and promotional campaigns may be subject to separate eligibility requirements and conditions. These may include qualifying activities, time limits, contribution rules, wagering requirements, excluded games, withdrawal restrictions or other conditions. You should read the applicable promotional terms before opting in or using a promotional benefit. We may withdraw or amend a promotion where permitted, including where there is suspected misuse, an error or a change in availability.

• You must not exploit an error, malfunction, pricing issue or technical fault.
• You must not use automated software, bots, scripts or other tools to gain an unfair advantage.
• You must not collude with other users or attempt to manipulate a game or promotion.
• You must not use the website for fraud, money laundering, unlawful activity or any purpose unrelated to the services.
• You must not reverse, charge back or dispute a legitimate payment without a valid reason.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to earn income or recover losses. You should set personal limits, take regular breaks and avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement. Never gamble with money needed for living costs, household expenses or other important commitments.

The website may provide tools and information to help you manage your gambling, such as deposit controls, activity information, time reminders, breaks or account restrictions. Availability and operation may vary by service and location. If gambling is becoming difficult to control, stop using the service and seek support from an appropriate professional or gambling support organisation in your area.

Information collected through the website will be handled in accordance with the applicable privacy information. We may collect and use information needed to create and maintain an account, process payments, provide services, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you about account activity. Further information about collection, use, storage and disclosure is provided in the relevant privacy notice.

You must use the website respectfully and must not upload, transmit or publish content that is unlawful, threatening, abusive, defamatory, discriminatory, misleading or harmful. You must not interfere with website security, introduce malicious code, attempt to access restricted systems or copy, modify, scrape or commercially exploit website content without permission.

5. Suspension, liability and general legal terms

We may suspend, restrict or close an account where we reasonably consider it necessary. Reasons may include a suspected breach of these terms, failed verification, duplicate accounts, unlawful activity, payment concerns, responsible gambling concerns, security risks, inactivity, technical issues or a legal or regulatory requirement. We may also restrict access to particular games, promotions or features without closing the account.

If an account is closed or suspended, we may review related transactions and activity before deciding what action is appropriate. Any remaining balance will be handled in accordance with applicable law, the circumstances of the account and relevant payment or verification requirements. We may withhold or adjust amounts connected with fraud, unlawful conduct, technical errors or a breach of these terms where permitted.

The website and services may occasionally be unavailable because of maintenance, telecommunications problems, software faults, security events, third-party services or circumstances outside our reasonable control. We do not promise that the website will always be available, uninterrupted, error-free or compatible with every device. You are responsible for your internet connection, device, software and the security of your own systems.

To the extent permitted by law, Crownslots Casino is not responsible for losses caused by your failure to follow these terms, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, events outside reasonable control or your use of the website in an unlawful or prohibited manner. Nothing in these terms excludes or limits a right, guarantee, condition or liability that cannot lawfully be excluded or limited.

Website names, text, graphics, software, logos and other materials are owned by or used with permission by the relevant rights holder. You may use them only as necessary to access the website for personal purposes. You must not reproduce, distribute, frame, adapt or create derivative works from website materials without prior permission.

If you have a question, transaction concern or complaint, review the available help and support information on the website and use the contact channel provided there. Please include enough information for the matter to be investigated, but do not send unnecessary sensitive information. We may request further details, review account records and provide an outcome in accordance with our procedures and applicable requirements.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining terms will continue to apply. A failure to enforce a term immediately does not mean that the term has been waived. These terms, together with the documents referred to in them, represent the agreement governing your use of the website, subject to any mandatory rights and protections under applicable law.