Responsible Gaming

Our approach to responsible gaming

Responsible gaming means making informed decisions about whether, when and how you gamble. It involves keeping gambling within your personal budget, being aware of the time you spend playing and recognising when gambling may be affecting your life. Crownslots Casino encourages every player to take an active role in managing their gaming activity and to make decisions based on their own circumstances.

Gambling outcomes are uncertain. No strategy, system, prediction or pattern can guarantee a win, and previous results do not determine what will happen next. A losing session does not mean that a win is due, just as a winning session does not guarantee future results. You should never chase losses, borrow money to gamble or treat gambling as a source of income.

Before you begin, consider whether gambling is suitable for you. Decide how much money and time you are comfortable spending, and make a plan before starting a session. A plan can help you avoid decisions based on excitement, frustration, disappointment or pressure. If you are unsure whether gambling is appropriate for your circumstances, consider seeking independent advice before participating.

Gambling is not suitable for everyone

You must not use Crownslots Casino if you are under the applicable legal gambling age. You should not allow another person to use your account, and you should not use another person's account. If gambling has caused difficulties for you in the past, or if you are recovering from gambling-related harm, avoiding gambling altogether may be the safest option.

• Only gamble with money that remains available after essential living costs have been covered.
• Do not gamble when you are distressed, angry, tired or affected by alcohol or other substances.
• Do not treat gambling as a way to make money or recover financial losses.
• Keep your account information secure and do not share access with another person.
• Take regular breaks and review how much time and money you have spent.
• Stop playing if gambling is no longer enjoyable, affordable or within your control.

Practical ways to stay in control

Setting personal boundaries before playing is one of the simplest ways to support safer gambling. Your boundaries should be realistic, affordable and easy to follow. They should apply whether you are winning or losing, because changing your plan during a session can make it harder to stay in control.

Set a money limit

Choose an amount that will not affect rent, mortgage payments, bills, food, transport, medical expenses, savings or other important commitments. You may wish to set a daily, weekly or monthly gambling budget. Once your chosen amount has been reached, stop playing instead of adding more funds. Do not use credit, loans or money intended for essential expenses to continue gambling.

Set a time limit

Decide how long you intend to play and use an alarm, reminder or personal prompt to help you stop on time. Avoid extending a session in an attempt to change the result. Stand up, move away from your device and take a proper break between sessions. Regular breaks can help you reassess how you feel and whether you still want to continue.

Keep track of your activity

Review your deposits, withdrawals, bets and playing time regularly. Looking at your activity when you are not playing can provide a more balanced view of your habits. If the amount of time or money is higher than expected, reduce your activity or take a break. Do not rely on a winning session to offset earlier losses, and do not increase your budget because you have recently won.

Use available account controls

Where available, account controls may allow you to set deposit limits, spending limits, session reminders, time-outs or other restrictions. The availability, operation and effect of these tools may depend on the service and applicable requirements. Read the information shown with each control and choose settings that support your personal plan.

Protect your personal boundaries

Consider keeping gambling separate from other entertainment and financial activities. Avoid saving payment details if doing so makes it easier to deposit without thinking. You may also choose to remove gambling applications, use blocking software or ask a trusted person to help you follow the limits you have set.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the impact until problems have become serious. You do not need to wait for a crisis before taking a break or asking for help.

Consider stopping or reducing your gambling and seeking support if any of the following statements apply to you:

• You spend more time or money gambling than you intended.
• You repeatedly try to win back money you have lost.
• You hide, minimise or misrepresent your gambling to family, friends or other people you trust.
• You feel restless, irritable or anxious when you try to stop or reduce gambling.
• You borrow money, sell belongings or miss bills because of gambling.
• You use savings, credit or money intended for essential expenses to continue playing.
• You argue with people close to you about gambling or withdraw from normal activities.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.
• You return to gambling after deciding to stop.
• You feel guilt, shame, hopelessness or distress connected with your gambling.

If you recognise these signs, stop gambling and consider speaking with someone you trust. A qualified gambling counsellor or support service can help you understand what is happening and discuss practical next steps. Support is available across Australia through national, state and territory services, including specialist gambling support and community-based organisations.

If gambling is affecting your finances, consider speaking with a qualified financial counsellor. Financial counselling can help you review bills, debts and budgets without judgement. Gambling support and financial support can be used together, particularly when gambling has created pressure for you or your household.

If you feel overwhelmed, unsafe or at risk of harming yourself, seek urgent help through appropriate emergency or crisis services in your area. You may also wish to contact a trusted friend, family member or health professional and avoid being alone while seeking support.

Taking a break, self-exclusion and getting support

You can choose to pause or stop your gambling at any time. A short time-out may be useful when you need space to review your habits, while a longer restriction or self-exclusion may be more suitable if you do not want to gamble for an extended period. Select the option that best reflects your needs and follow the instructions provided through the available account or support process.

When requesting a restriction, provide clear information and follow any verification steps that apply. A restriction may prevent access to an account or gambling services for the selected period, but you should also take personal steps to reduce access. These steps can include deleting saved payment methods, installing blocking software, avoiding gambling-related advertising and asking a trusted person to support your decision.

Do not attempt to bypass a restriction by creating another account, changing account details or using another person's credentials. If you believe a restriction has not been applied correctly, stop attempting to play and use the available support process to raise the issue. Crownslots Casino may take steps consistent with applicable requirements and its account procedures when a player requests help with gambling controls.

Support from people you trust

Speaking openly can make it easier to take action. Consider telling a trusted person how gambling is affecting you and asking them to help you keep to your limits. You may ask them to check in with you, help review your budget, support a break from gambling or help you contact a professional service.

If you are supporting someone else, approach the conversation calmly and focus on the behaviour and its impact rather than blame. Encourage professional support and protect shared finances where appropriate. You are not responsible for managing another person's gambling on your own, and support may also be available for family members and friends.

Final reminder

Crownslots Casino is intended for adults who choose to gamble for entertainment and can do so within safe personal boundaries. Set limits before you play, take breaks, keep gambling separate from essential expenses and stop if it is no longer enjoyable or controlled. If you are concerned about your gambling, act early and seek independent support in Australia.